Refund Policy

Effective: 24 April 2026 · Last updated: 24 April 2026

We stand behind Clarity. If you're not completely satisfied, we offer a 7-day refund of unused credits for eligible web purchases. This Refund Policy forms part of our Terms of Service.

1. Eligibility

• Refund requests must be submitted within 7 calendar days of the original purchase date.
• Applies to web purchases of paid plans where credits remain unused at the time of review.
• One refund per customer per 12-month period.

2. How to Request a Refund

Email support@jscreatorpro.app with subject line "Refund Request — [your email]". Include your order confirmation number or the email used during checkout, plus the reason for your request. We process approved refunds within 3–5 business days.

3. In-App Purchases (Apple / Google)

For subscriptions purchased through the Apple App Store or Google Play Store, refunds must be requested directly through the respective store's refund policy. We cannot process store refunds on their behalf.

• Google Play: play.google.com/store/account/orderhistory
• Apple App Store: reportaproblem.apple.com

4. Web Purchases (Stripe)

All web purchases via our website are reviewed under the 7-day unused-credit refund policy. Contact support@jscreatorpro.app and we will verify remaining unused credits before initiating the Stripe refund. You can also manage or cancel your web subscription anytime via the billing portal.

5. Automatic credit-back (technical failures)

We automatically refund the credits for any request where:

• Our server returns HTTP 5xx.
• The upstream AI provider times out or returns a hard error.
• The generated file is corrupted or empty.
• Canvas generation is cancelled by moderation before output.

No action is required on your side — credits reappear in your wallet within minutes.

6. Clarity Pass

The Clarity Pass follows the same 7-day unused-credit refund policy. After 7 days, it is non-refundable and continues through the 24-month access period. Fair use applies.

7. Non-refundable scenarios

• Requests submitted more than 7 calendar days after the original purchase date — the refund window is strictly 7 days from purchase; no exceptions outside applicable statutory rights.
• AI output that you "don't like" or that doesn't match your taste — this is inherent to generative AI.
• Consumed credits from a plan's monthly grant.
• Content flagged by our moderation system for policy violations.

8. After a Refund

Upon refund, your account will revert to the Free plan. Any data you've created will be preserved for 30 days, after which it may be deleted if you don't re-subscribe.

9. Statutory rights (EU, UK, etc.)

Nothing in this policy removes or limits any statutory right you have as a consumer. If you are in the EU or UK, you may be entitled to a 14-day right of withdrawal on digital content before you start using it. Once you begin using digital content (e.g. use your first credit), the right of withdrawal may lapse under Article 16(m) of the EU Consumer Rights Directive.

10. Contact

support@jscreatorpro.app · Response within 24 hours · Monday–Friday